Refund policy
Last updated: June 2026
Thank you for shopping at Frame3Darts. We value your business and strive to provide high-quality products and excellent customer service.
Please read our refund and return policy carefully before making a purchase.
30-Day Return Policy
We accept returns within 30 days from the date your order is delivered.
To qualify for a return, items must:
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Be unused, unworn, and in original condition
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Include original packaging and accessories
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Not show signs of damage caused by misuse, improper handling, or normal wear and tear
Returns sent back without prior authorization may not be accepted.
Non-Quality Related Returns
If the return is requested for reasons other than product defects, damage, or fulfillment errors (for example: change of mind, ordered the wrong item, no longer needed, etc.), the customer is responsible for:
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Return shipping costs
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Any applicable handling or restocking fees (if applicable)
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service, as we are not responsible for lost return packages.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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Clear photos of the item
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Photos of the packaging
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A brief description of the issue
Contact email:
After verification, we will provide a replacement, partial refund, or full refund depending on the situation.
Refund Processing
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or personalized products
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Final sale or clearance items
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Gift cards
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Items damaged through improper use
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Products returned outside the return window
Order Cancellation
Orders may only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Return Instructions
Please contact us before returning any item. We will provide the correct return address and return instructions.
Do not return items directly to the manufacturer.
Chargebacks & Payment Disputes
If you experience any issue with your order, we encourage you to contact us first before opening a chargeback or payment dispute. We are committed to resolving customer concerns in a fair and timely manner.
Contact Information
For all return, refund, or order-related inquiries, please contact:
Frame3Darts
Email: xinyingnana@gmail.com
Website: frame3darts.com